TPD Insurance Claims Assistance

We Change People’s Lives

Claims Assistance is an established insurance claims consultancy business that has been helping people get their lives back on track after a TPD or Disability claim since 2006.

Dealing with Claims Assistance vs dealing with a solicitor

There is an increasing trend for solicitors and lawyers to offer their services for trauma and TPD (total permanent disability) insurance claims.


The question is why seek our help instead of a law firm?

As we work in the insurance industry we have strong relationships with insurance companies. We know intimately the insurance products a person seeks to claim against (so we don’t charge time to learn the intricacies of a specific policy). We understand insurance underwriting so we are aware of what information is required and our staff have also worked within the claims departments of several insurers, so we understand the processes. We are confident in knowing what needs to be provided and when something is able too be questioned. We can also pre-empt an issue and seek the information that is required in order to speed up the process.

[read more]Solicitors and Lawyers are generally adversarial in nature. Engaging a solicitor is in our opinion taking a wrong approach to a claim. We do not bill an hourly rate and as we know the policies which are being claimed against, so you are not paying for someone to review and learn about these policies. A claim is procedural and not a matter which (initially) needs to be litigated. As long as the claim is within the terms of the policy it should be paid.[/read]

The cost of our service is much more affordable than a solicitor.

When an insurer does not meet their obligation under the policy then their decision can be disputed. There are several approaches available before litigation can be considered. This includes internal review, seeking assistance with the Ombudsman AFCA (Australian Financial Complaints Authority) and mediation.

[read more]When you seek to introduce litigation against an insurer they are obligated to obtain their own representation. Rest assured the insurer has more funds to pay their legal costs than you.
Litigation also attracts cost judgements. It is not unheard of for a client to receive only 30% of their claim after all costs.
Litigation is but one approach which is timely and costly. It is always important to remember that however much you can afford to pay a solicitor the insurance company can afford to pay more.[/read]

Serious Injury Insurance Claims Assistance
Based in Sydney, helping all of Australia

When things go wrong, you need help to make them right again. If you are sick or injured, the last thing you want to do is work through a myriad of documents that insurance companies require you to complete. You would rather focus on your recovery. Or you might have an issue and are not sure it you’re covered by your insurance policy and can claim on it – or worst, you may have had a claim denied and would like it reviewed. Whatever your personal circumstance, if you’re struggling with a total and permanent disability or trauma insurance claim and need a prompt resolution, Claims Assistance can help.

[read more]Is a big statement to say we change people’s lives, but we do and we stand by this. We’ve successfully helped many Australians with their assisting TPD insurance claims allowing them to focus on their health and recovery, pay off their mortgage, and enjoy a comfortable retirement. That’s what we mean when we say we change people’s lives.[/read]

TPD Cover and Trauma Insurance Claims Assistance

Claims Assistance helps Australians struggling with complex or urgent insurance claims. We specialise in difficult cases such as Total and Permanent Disability Insurance (TPD) claims, severe Trauma claims and also assist with Death claims. We help claimants and their loved ones with paperwork and documentation, assist with understanding the policy benefits, liaise with accountants, doctors and other medical professionals, and deal with their insurance company (companies) on their behalf if need be. We understand exactly what each insurer needs to properly assess your claim and we are experts in presenting information to insurers to obtain a quick and successful claim resolution.

We don’t litigate and we don’t take an adversarial approach.

We rely on our industry knowledge, processing skills, and strong relationships with insurers to make sure your claim is paid.

We help you with your insurance claim so you can focus on your health

Claims Assistance lets you concentrate on your health whilst we help you with your claim. ​We don’t litigate and we don’t take an adversarial approach. We rely on our industry knowledge, processing skills, and strong relationships with insurers to make sure your claim is paid.

[read more]Claims Assistance are your advocates in the insurance claims process. Oftentimes you’ll find yourself stuck and frustrated in successfully navigating the insurance claims process. Claims Assistance is here to lend a hand and inject knowledge, compassion and show a genuine interest in your circumstance to help you claim on your insurance policy.[/read]

Claims Assistance is here to help. We change people’s lives.

Contact us or call us on: (02) 9388 9199

Claims Assistance is here to help. We change people’s lives.

Contact us or call us on: (02) 9388 9199

25 Years Experience


Free Quotes

98% Successs Rate

Serious Illness Insurance Claims Assistance for Australians

Claims Assistance has helped many Australians from all walks of life with their Total Personal Disability and Trauma insurance claims. To get clarity on what your coverage entitles you and, most importantly, to claim on your insurance policy’s benefits, trust our team. We’re here to help.

When you’re in a bad way, it can be a relief to get some help in getting your insurance claimed assessed and processed. Scroll down to read more about how our total disability and trauma insurance claims process works and the conditions we’ve successfully claimed for.

Claiming for TPD, Trauma, Critical Illness Insurance in Australia

[read more]From its base of operations in Sydney, Claims Assistance helps Australians fprocess urgent claims with all insurance companies who provide personal insurance in Australia, and who cover Australians for:

• life insurance
• total and permanent disability (TPD) insurance
• trauma or critical illness insurance
• income protection or salary continuance or sickness or accident insurance; and
• business expenses insurance.

We assist with health insurance claims no matter who issues them

Whilst the insurance companies who generally provide these policies are life insurance companies, they can also be issued by:

• superannuation funds who have an arrangement with an insurance company
• general insurance companies
• health insurance companies; and even
• mutual funds (who operate as a co-operative for their members and in effect self-insure.)

We’re here to help you claim quickly on your policy

When dealing with any insurance policy there will be a policy document which sets out the terms of the policy between the insurance company and the insured. The policy owner may be a superannuation fund, an individual, a company or a trust. The key point is the policy document which sets out how the policy operates. The insurance company is required to uphold this policy as it sets out the terms by which a policy operates.

We help you understand your policy and claim on your insurance

That’s not to say your policy (policies) is easy to read and that’ll you’ll instantly grasp what you’re covered for and to understand what may not be covered. You may have several policies with some overlap. We can help you navigate the policy terms, fill out the documentation and quickly process your claim. Properly filling out the forms helps the insurer in their assessment. With the experts at Claims Assistance by your side, you’ll avoid delays and get a speedy resolution. When you need to focus on your health, we’re here to help you manage the paperwork and the details.

Claiming from your super fund’s insurance cover can be hard. We’re here to help!

When insurance is held inside a superannuation fund, the superannuation fund will outsource the insurance to an insurance company. The superannuation fund will also be managed by a trustee. To have a claim approved, it must first be approved by the insurance company, then the superannuation fund, then finally the trustee of the superannuation fund. As there are more parties involved, there is more complexity in having an insurance claim approved and paid.

Odds are we’ve successfully claimed from your insurer

At Claims Assistance we have experience with most insurers and superannuation funds in Australia. We have dealt directly with the following insurers, and in many cases have very good relationships to which we can call on:

• OnePath
• Zurich
• Metlife
• Suncorp
• Asteron


There are many superannuation funds in Australia, and we have dealt with all of the largest ones including the largest industry super funds:

• Australian Super
• Sun Super
• HostPlus; as well as
• State-based industry funds.

A simple, effective approach to your insurance claims process

Our approach to these claims is simple and effective. Having read many policies and helped many clients successfully submit their claim, we understand the requirements under the policy by which your cover is issued, and we proactively follow your claim until it is paid in full according to your policy.

When you’re in pain and needing to focus on your rehabilitation, your health or a loved one, it’s good to know you can count on an expert to help you with your insurance claim.

Claims Assistance: The experts Australians call on to claim on their insurance policy

From TPD to trauma, critical illness to death, we can help you claim on your insurance policy whilst your focus on your health, on a loved one in need or deal with grief without worrying about the paperwork. We’re here to help. We’re Claims Assistance, the experts Australians call on to claim on their insurance policy.

Visit us at our offices in Sydney or contact us by phone or online. We’re here to help![/read]

How Insurance Claims Assistance Works

Initial discussion

We schedule an initial discussion where we spend the time to understand your health issues, find out about your history and learn how your life is effected.

We then help you understand the claims process, timings, costs and what you can expect when dealing with your insurance company or companies.

Preparing your insurance claim

We work with you to prepare your insurance claims. We assist in gathering the information required by the insurance company. We liaise with your insurer(s) to determine what extra information they might need. We take extra time during the preparation process to save time during the assessment process.

We know what insurers need to properly assess your insurance claim. We make sure we gather as much information up front as possible to cut down on decision time.

We'll follow up to make sure your claim is processed quickly, so you can focus on your health.


Have a question about TPD insurance Sydney? 

I have been a customer of Greg and would recommend him for his services in personal insurance.  He has worked hard as the intermediary with my insurance company and has come up with an excellent result given the circumstances of my situation. It is most unlikely I would have had this outcome without his assistance.

James, Doctor