Insurance Claims Assistance

Helping with insurance claims since 2006

Claims Assistance is an established insurance claims consultancy business dedicated to assisting you through difficult times with your insurance claims.

“I will always be very grateful to Greg for his decision to take on my case.  he was able to navigate me through the process, his professionalism meant that I had the outcome I needed in a very reasonable time frame. Thank you Greg you are a gentleman.”

Mark, Gardener

Insurance Claims Assistance
Based in Sydney, helping all of Australia

When things go wrong you need help in making them right again. If you are sick or injured, the last thing you will want to do is work through a myriad of documents that insurance companies require you to complete. You would rather focus on your recovery. Or you might have an issue and are not sure it you’re covered by your insurance policy and can claim on it – or worst, you may have had a claim denied and would like it reviewed. Whatever your personal circumstance, if you’re struggling with an insurance claim, in dire circumstances and in need of a prompt resolution, Claims Assistance can help.

It is a big statement to say we change people’s lives, but we do and we stand by this. Being successful at assisting with our client’s insurance claims have allowed them financial freedom and the ability to focus on their health and recovery, pay off their mortgage and have a comfortable retirement.  That is changing people’s lives.

 

TPD Cover and Trauma Insurance Claims Assistance  

Claims Assistance helps Australians struggling with complex or urgent insurance claims. We specialise in difficult cases such as Total and Permanent Disability Insurance (TPD) claims, severe Trauma claims and also assist with Death claims. We help claimants and their loved ones with paperwork and documentation, understanding the benefits available to them, liaising with accountants, doctors and other medical professionals, and dealing with their insurance company (companies). We understand exactly what each insurer needs to properly assess your claim and we are experts in presenting information to insurers to obtain a quick and successful claim.

We help you with your insurance claim so you can focus on your health

Claims Assistance lets you concentrate on your health whilst we help you with your claim. ​We don’t litigate and we don’t take an adversarial approach. We rely on our industry knowledge, processing skills, and strong relationships with insurers to make sure your claim is paid.

Claims Assistance are your advocates in the insurance claims process. Oftentimes you’ll find yourself stuck and frustrated in successfully navigating the insurance claims process. Claims Assistance is here to lend a hand and inject knowledge, compassion and show a genuine interest in your circumstance to help you claim on your insurance policy.

Claims Assistance is here to help. We change peoples’ lives.

Contact us or call us on: (02) 9388 9199

25 Years Experience

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Free Quotes

98% Successs Rate

Insurance Claims Assistance for Australians

Claims Assistance has helped many Australians from all walks of life with their Total Personal Disability and Trauma insurance claims. To get clarity on what your coverage entitles you and, most importantly, to claim on your insurance policy’s benefits, trust our team. We’re here to help.

When you’re in a bad way, it can be a relief to get some help in getting your insurance claimed assessed and processed. Scroll down to read more about how our total disability and trauma insurance claims process works and the conditions we’ve successfully claimed for.

Claiming for TPD, Trauma, Critical Illness Insurance in Australia

From its base of operations in Sydney, Claims Assistance helps Australians from all walks of life process urgent claims with all insurance companies who provide personal insurance in Australia, and who cover Australians for:

• life insurance
• total and permanent disability (TPD) insurance
• trauma orcritical illness insurance
• income protection or salary continuance or sickness or accident insurance; and
• business expenses insurance.

We assist with insurance claims no matter who issues them

Whilst the insurance companies who generally provide these policies are life insurance companies, they can also be issued by:

• superannuation funds who have an arrangement with an insurance company
• general insurance companies
• health insurance companies; and even
• mutual funds (who operate as a co-operative for their members and in effect self-insure.)

We’re here to help you claim quickly on your policy

When dealing with any insurance policy there will be a policy document which sets out the terms of the policy between the insurance company and the insured. The policy owner may be a superannuation fund, an individual, a company or a trust. The key point is the policy document which sets out how the policy operates. The insurance company is required to uphold this policy as it sets out the terms by which a policy operates.

We help you understand your policy and claim on your insurance

That’s not to say your policy (policies) is easy to read and that’ll you’ll instantly grasp what you’re covered for and to understand what may not be covered. You may have several policies with some overlap. We can help you navigate the policy terms, fill out the documentation and quickly process your claim. Properly filling out the forms helps the insurer in their assessment. With the experts at Claims Assistance by your side, you’ll avoid delays and get a speedy resolution. When you need to focus on your health, we’re here to help you manage the paperwork and the details.

Claiming from your super fund’s insurance cover can be hard. We’re here to help!

When insurance is held inside a superannuation fund, the superannuation fund will outsource the insurance to an insurance company. The superannuation fund will also be managed by a trustee. To have a claim approved, it must first be approved by the insurance company, then the superannuation fund, then finally the trustee of the superannuation fund. As there are more parties involved, there is more complexity in having an insurance claim approved and paid.

Odds are we’ve successfully claimed from your insurer

At Claims Assistance we have experience with most insurers and superannuation funds in Australia. We have dealt directly with the following insurers, and in many cases have very good relationships to which we can call on:

  • • OnePath
  • • MLC
  • • Zurich
  • • TAL
  • • AIA
  • • AMP
  • • AXA
  • • Metlife
  • • Suncorp
  • • Asteron

There are many superannuation funds in Australia, and we have dealt with all of the largest ones including the largest industry super funds:

• Australian Super
• Sun Super
• MTAA
• HostPlus; as well as
• State-based industry funds.

A simple, effective approach to your insurance claims process

Our approach to these claims is simple and effective. Having read many policies and helped many clients successfully submit their claim, we understand the requirements under the policy by which your cover is issued, and we proactively follow your claim until it is paid in full according to your policy.

When you’re in pain and needing to focus on your rehabilitation, your health or a loved one, it’s good to know you can count on an expert to help you with your insurance claim.

Claims Assistance: The experts Australians call on to claim on their insurance policy

From TPD to trauma, critical illness to death, we can help you claim on your insurance policy whilst your focus on your health, on a loved one in need or deal with grief without worrying about the paperwork. We’re here to help. We’re Claims Assistance, the experts Australians call on to claim on their insurance policy.

Visit us at our offices in Sydney or contact us by phone or online. We’re here to help!

How Insurance Claims Assistance Works

Initial discussion

We schedule an initial discussion where we spend the time to understand your health issues, find out about your history and learn how your life is effected.

We then help you understand the claims process, timings, costs and what you can expect when dealing with your insurance company or companies.

Preparing your insurance claim

We work with you to prepare your insurance claims. We assist in gathering the information required by the insurance company. We liaise with your insurer(s) to determine what extra information they might need. We take extra time during the preparation process to save time during the assessment process.

We know what insurers need to properly assess your insurance claim. We make sure we gather as much information up front as possible to cut down on decision time.

We'll follow up to make sure your claim is processed quickly, so you can focus on your health.

 

So if you have a question about TPD insurance Sydney call us today.

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I have been a customer of Greg and would recommend him for his services in personal insurance.  He has worked hard as the intermediary with my insurance company and has come up with an excellent result given the circumstances of my situation. It is most unlikely I would have had this outcome without his assistance.

James, Doctor