From its base of operations in Sydney, Claims Assistance helps Australians from all walks of life process urgent claims with all insurance companies who provide personal insurance in Australia, and who cover Australians for:
• life insurance
• total and permanent disability (TPD) insurance
• trauma orcritical illness insurance
• income protection or salary continuance or sickness or accident insurance; and
• business expenses insurance.
We assist with insurance claims no matter who issues them
Whilst the insurance companies who generally provide these policies are life insurance companies, they can also be issued by:
• superannuation funds who have an arrangement with an insurance company
• general insurance companies
• health insurance companies; and even
• mutual funds (who operate as a co-operative for their members and in effect self-insure.)
We’re here to help you claim quickly on your policy
When dealing with any insurance policy there will be a policy document which sets out the terms of the policy between the insurance company and the insured. The policy owner may be a superannuation fund, an individual, a company or a trust. The key point is the policy document which sets out how the policy operates. The insurance company is required to uphold this policy as it sets out the terms by which a policy operates.
We help you understand your policy and claim on your insurance
That’s not to say your policy (policies) is easy to read and that’ll you’ll instantly grasp what you’re covered for and to understand what may not be covered. You may have several policies with some overlap. We can help you navigate the policy terms, fill out the documentation and quickly process your claim. Properly filling out the forms helps the insurer in their assessment. With the experts at Claims Assistance by your side, you’ll avoid delays and get a speedy resolution. When you need to focus on your health, we’re here to help you manage the paperwork and the details.
Claiming from your super fund’s insurance cover can be hard. We’re here to help!
When insurance is held inside a superannuation fund, the superannuation fund will outsource the insurance to an insurance company. The superannuation fund will also be managed by a trustee. To have a claim approved, it must first be approved by the insurance company, then the superannuation fund, then finally the trustee of the superannuation fund. As there are more parties involved, there is more complexity in having an insurance claim approved and paid.
Odds are we’ve successfully claimed from your insurer
At Claims Assistance we have experience with most insurers and superannuation funds in Australia. We have dealt directly with the following insurers, and in many cases have very good relationships to which we can call on:
- • OnePath
- • MLC
- • Zurich
- • TAL
- • AIA
- • AMP
- • AXA
- • Metlife
- • Suncorp
- • Asteron
There are many superannuation funds in Australia, and we have dealt with all of the largest ones including the largest industry super funds:
• Australian Super
• Sun Super
• HostPlus; as well as
• State-based industry funds.
A simple, effective approach to your insurance claims process
Our approach to these claims is simple and effective. Having read many policies and helped many clients successfully submit their claim, we understand the requirements under the policy by which your cover is issued, and we proactively follow your claim until it is paid in full according to your policy.
When you’re in pain and needing to focus on your rehabilitation, your health or a loved one, it’s good to know you can count on an expert to help you with your insurance claim.
Claims Assistance: The experts Australians call on to claim on their insurance policy
From TPD to trauma, critical illness to death, we can help you claim on your insurance policy whilst your focus on your health, on a loved one in need or deal with grief without worrying about the paperwork. We’re here to help. We’re Claims Assistance, the experts Australians call on to claim on their insurance policy.
Visit us at our offices in Sydney or contact us by phone or online. We’re here to help!