Help With Your Claims

Claims Assistance help you when you have a personal insurance claim. Our services range from assistance with completing claim forms to negotiating with insurance companies for the acceptance of a claim, regardless of whether a claim has been rejected or not.

I will always be very grateful to Greg for his decision to take on my case. he was able to navigate me through the process, his professionalism meant that I had the outcome I needed in a very reasonable timeframe. Thank you Greg you are a gentleman

Mark, Gardener

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We Change People’s Lives

We are here to help!

Claims Assistance help you when you have a personal insurance claim. Our services range from assistance with completing claim forms to making sure all of the required information is gathered to negotiating with insurance companies for the acceptance of a claim, regardless of whether a claim has been rejected or not.

Claims Assistance are experts in engaging with insurance companies to ensure you receive the best outcome.

Claims Assistance are not legal professionals. We do not believe litigation is the most appropriate mechanism to reaching the best outcome. We build on our strong product and process knowledge, and rich relationships to ensure the optimum results for you.  Insurance companies are happy to deal with us because we know them and know what they need to help with your claim.

What assistance can Claims Assistance provide

If you have a claim (or possible claim) for the following products we can help:

  • Life Insurance
  • Trauma Insurance / Critical Illness Insurance
  • Total and Permanent Disability (TPD) Insurance
  • Income Protection Insurance / Sickness and Accident Insurance / Disability Insurance / Salary
  • Continuance Insurance
  • Business Expenses Insurance
  • ​Early release of superannuation funds

Claims Assistance can help with

  • Reviewing your claim
  • Assisting with submission to insurance companies
  • Obtaining necessary supporting information
  • Liaising with insurance companies during the claim process
  • Reviewing insurance decisions
  • Providing guidance on the best approach with regards to possible claims

We do not provide assistance with travel insurance, home insurance, car insurance or health insurance claims. 

Why deal with Claims Assistance

Insurance companies generally do the right thing when it comes to claims, however, they do not always consider how to best help the insured. Our focus is first and always for you, and we are passionate advocates of our clients and the people we represent. Our goal is to ensure our clients receive their correct entitlements according to their insurance arrangements. We are not solicitors, so we do not seek a litigious approach and this is represented in our costs. We know the policies you wish to claim against, the processes which need to be undertaken and the information needed to support your claim, so you are not paying us to research your situation as we already have that knowledge.

Because of our contacts within the industry, we have existing relationships with insurance companies. Our approach to progressing claims is based on these good relationships, and not seeking an adversarial outcome, because no matter how much you have to pay solicitors the insurance companies have more.

And here’s a little secret!

Insurance companies much prefer to deal with Claims Assistance than solicitors. We understand how a policy started, how it is underwritten, and what it takes to have a claim paid, and we work with your insurance company (whereas solicitors will normally demand from insurance companies.)

Get your claim processed quickly. Contact us using our online form or call: 02 9388 9199

We respond quickly to your death claims enquiries

At Claims Assistance, we understand the importance of getting on top of your claims quickly. That's why we guarantee a response to your enquiries within 48 hours.

We take your situation seriously and appreciate the urgency. You can count on us to be your advocate as we follow up on your death claims and help you get it resolved.

Call us on (02) 9388 9199 or fill out our contact form...

Competitive pricing guaranteed. 100% Spam free. No hassles.

25 Years Experience

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Free Quotes

98% Successs Rate

How Insurance Claims Assistance Works

Initial discussion

We schedule an initial discussion where we spend the time to understand your health issues, find out about your history and learn how your life is effected.

We then help you understand the claims process, timings, costs and what you can expect when dealing with your insurance company or companies.

Preparing your insurance claim

We work with you to prepare your insurance claims. We assist in gathering the information required by the insurance company. We liaise with your insurer(s) to determine what extra information they might need. We take extra time during the preparation process to save time during the assessment process.

We know what insurers need to properly assess your insurance claim. We make sure we gather as much information up front as possible to cut down on decision time.

We'll follow up to make sure your claim is processed quickly, so you can focus on your health.

 

Claims Management

We work with your insurer (and superannuation fund) to have your claim processed in a prompt and timely manner. We follow up and make sure you are kept informed of the status or any additional requirements. We manage the collection of any additional information that may be needed to ensure delays to your claim being finalised are kept to a minimum.

Case Studies

Claims Assistance has helped many clients over the years claim for a host of conditions. We helped them identify what they were owed and ensured they claimed through the proper channels to get their case assessed and paid out promptly.

Read on to learn more about our past work.

Parkinson's Disease

Case #1 – 53 year old male who was diagnosed with Parkinson’s Disease who had  three retail superannuation funds all with TPD insurance and income protection insurance. Claims Assistance was able to secure all TPD benefits paid, access to superannuation under the early release provisions, and access to income protection. The value of these benefits were approximately $350,000.

Case #2 – 36 year old male who was diagnosed with Parkinson’s Disease who had two retail superannuation funds where one contained TPD insurance. Claims Assistance was able to secure the TPD benefit paid and access to superannuation under the early release provision. The value of this benefit was approximately $700,000.

Case #3 – 49 year old male who was insured under a mutual policy that provided a TPD style benefit payment (the mutual fund was not an insurance company though presents similarly). Claims Assistance was able to secure this TPD benefit was paid. The value of this benefit was approximately $800,000.

Stroke

Case #1 – 54 year old male with one corporate superannuation fund that contained TPD insurance, income protection insurance and a defined benefit scheme for the superannuation balance. Claims Assistance was able to secure the TPD benefits paid, ensure the income protection insurance was paid following the completion of all employment entitlements (accrued sick leave, annual leave and long service leave),  and access to superannuation under the early release provisions. The value of this benefit was approximately $1,000,000

Case #2 – 48 year old male with aneurysm/stroke. Claims Assistance was able to secure the early release of superannuation within 3 weeks.

Case #3 – 56 year old female with one industry fund. Claims Assistance was able to secure the TPD benefit paid and access to superannuation under the early release provision. The value of this benefit was approximately $150,000.

Motor Neurones Disease (MND)

45 year old male with one retail superannuation funds that both contained TPD insurance. Claims Assistance was able to secure both TPD benefits and access to superannuation under the early release provision. The value of this benefit was approximately $1,300,000

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Mental Health

39 year old female with depression/anxiety with one corporate superannuation fund containing TPD insurance. Claims Assistance was able to secure the TPD benefit paid and access to superannuation under the early release provision. The value of this benefit was approximately $350,000 and took 4 weeks.

Lung Disease

Case #1 – 58 year old male with chronic lung disease with one retail superannuation fund containing TPD insurance and income protection insurance. Claims Assistance was able to secure the TPD benefit paid, to secure income protection payments which were back dated and access to superannuation under the early release provision. The value of this benefit was approximately $1,200,000.

Case #2 – 62 year old male with emphysema with one retail insurance policy containing life and TPD insurance. Claims Assistance was able to secure the TPD benefit paid. The value of this benefit was approximately $800,000.

Cancer

Case #1 – 58 year old make with lung cancer with one retail insurance policy. Claims Assistance was able to secure the trauma benefit paid. The value of this benefit was approximately $180,000. This was paid in 7 days from submission of the claim.

Case #243 year old female with breast cancer with one retail insurance policy. Claims Assistance was able to secure the trauma benefit paid. The value of this benefit was approximately $300,000. This was paid in 5 days from submission for the claim (and is a record!)

Case #353 year old male with bladder cancer with one retail insurance policy. Claims Assistance was able to secure the trauma benefit paid. The value of this benefit was approximately $400,000. The claim was initially declined as the insurer had based their decision on incorrect information.

Case #4 – 35 year old female with thyroid cancer with one retail insurance policy. Claims Assistance was able to secure the trauma benefit paid. The value of this benefit was approximately $280,000.

So if you have a question about TPD insurance Sydney call us today.

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I have been a customer of Greg and would recommend him for his services in personal insurance.  He has worked hard as the intermediary with my insurance company and has come up with an excellent result given the circumstances of my situation. It is most unlikely I would have had this outcome without his assistance.

James, Doctor