Frequently Asked Questions

Claims Assistance advisers have a wealth of experience and knowledge in personal insurance products, and negotiating claims with insurers for clients. Claims Assistance have strong relationships with insurance companies and know exactly who can help with your insurance claim.

I will always be very grateful to Greg for his decision to take on my case. he was able to navigate me through the process, his professionalism meant that I had the outcome I needed in a very reasonable timeframe. Thank you Greg you are a gentleman.

Mark, Gardener

F.A.Q

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What should I do if I want to make a claim?

Contact us via our contact form or phone number for a free consulation and quote for our assistance

What information will I need when lodging a claim?

The more information you are able to give our claims consultant, the quicker we will be able to settle.

In general, you will need to provide the following details:

-your policy number and type

-verify your personal policy details

-the name of the insured on the policy

-detailed description of the incident

-the date of loss and the loss address

-any details of other parties involved (if applicable).

How do I get help with a claim?

The easiest way to get assistance on your claim is to call us on 02 9388 9199 or to fill our our contact form online. You can find this at the bottom of the page.

Do you use my personal information for anything else?

Claims Assistance is committed to handling your personal information in accordance with our Privacy Policy.

Do I get charged if you cannot help me with my claim?

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How Insurance Claims Assistance Works

Initial discussion

We schedule an initial discussion where we spend the time to understand your health issues, find out about your history and learn how your life is effected.

We then help you understand the claims process, timings, costs and what you can expect when dealing with your insurance company or companies.

Preparing your insurance claim

We work with you to prepare your insurance claims. We assist in gathering the information required by the insurance company. We liaise with your insurer(s) to determine what extra information they might need. We take extra time during the preparation process to save time during the assessment process.

We know what insurers need to properly assess your insurance claim. We make sure we gather as much information up front as possible to cut down on decision time.

We'll follow up to make sure your claim is processed quickly, so you can focus on your health.

 

Case Studies

How I helped a client with his TPD claim (name left aside for confidentiality purposes)

Parkinson's Disease

53 year old male who was diagnosed with Parkinson’s Disease who had  three retail superannuation funds all with TPD insurance and income protection insurance.  Claims Assistance was able to secure all TPD benefits paid, access to superannuation under the early release provisions, and access to income protection.  The value of these benefits were approximately $350,000.

36 year old male who was diagnosed with Parkinson’s Disease who had two retail superannuation funds where one contained  TPD insurance.  Claims Assistance was able to secure the TPD benefit paid and access to superannuation under the early release provision.  The value of this benefit was approximately $700,000.

49 year old male who was insured under a mutual policy that provided a TPD style benefit payment (the mutual fund was not an insurance company though presents similarly).  Claims Assistance was able to secure this TPD benefit was paid.  The value of this benefit was approximately $800,000.

Stroke

54 year old male with one corporate superannuation fund that contained TPD insurance, income protection insurance and a defined benefit scheme for the superannuation balance.  Claims Assistance was able to secure the TPD benefits paid, ensure the income protection insurance was paid following the completion of all employment entitlements (accrued sick leave, annual leave and long service leave),  and access to superannuation under the early release provisions.  The value of this benefit was approximately $1,000,000

48 year old male with aneurysm/stroke. Claims Assistance was able to secure the early release of superannuation within 3 weeks.

56 year old female with one industry fund.  Claims Assistance was able to secure the TPD benefit paid and access to superannuation under the early release provision.  The value of this benefit was approximately $150,000.

Motor Neurones Disease (MND)

45 year old male with one retail superannuation funds that both contained TPD insurance.  Claims Assistance was able to secure both TPD benefits and access to superannuation under the early release provision.  The value of this benefit was approximately $1,300,000

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Mental Health

39 year old female with depression/anxiety with one corporate superannuation fund containing TPD insurance.  Claims Assistance was able to secure the TPD benefit paid and access to superannuation under the early release provision.  The value of this benefit was approximately $350,000 and took 4 weeks.

Lung Disease

58 year old male with chronic lung disease with one retail superannuation fund containing TPD insurance and income protection insurance.  Claims Assistance was able to secure the TPD benefit paid, to secure income protection payments which were back dated and access to superannuation under the early release provision.  The value of this benefit was approximately $1,200,000.

62 year old male with emphysema with one retail insurance policy containing life and TPD insurance.  Claims Assistance was able to secure the TPD benefit paid..  The value of this benefit was approximately $800,000.

Cancer

58 year old make with lung cancer with one retail insurance policy.  Claims Assistance was able to secure the trauma benefit paid..  The value of this benefit was approximately $180,000. This was paid in 7 days from submission of the claim.

43 year old female with breast cancer with one retail insurance policy.  Claims Assistance was able to secure the trauma benefit paid..  The value of this benefit was approximately $300,000. This was paid in 5 days from submission fo the claim (and is a record!).

53 year old male with bladder cancer with one retail insurance policy.  Claims Assistance was able to secure the trauma benefit paid..  The value of this benefit was approximately $400,000. The claim was initially declined as the insurer had based their decision on incorrect information..

35 year old female with thyroid cancer with one retail insurance policy.  Claims Assistance was able to secure the trauma benefit paid..  The value of this benefit was approximately $280,000.

So if you have a question about TPD insurance Sydney call us today.

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I have been a customer of Greg and would recommend him for his services in personal insurance.  He has worked hard as the intermediary with my insurance company and has come up with an excellent result given the circumstances of my situation. It is most unlikely I would have had this outcome without his assistance.

James, Doctor